Shipping policy
Shipping Policy
Thank you for shopping with Divine Visions. Please review our shipping policy below for information on order processing and delivery timelines.
Order Processing
In-Stock Items
Orders for premade, in-stock items are processed and shipped within 1–5 business days after your order is placed (excluding weekends and holidays).
Preorder Items
Orders that include preorder items are processed and shipped within 3–6 weeks from the date the order is placed. Preorder timelines are estimates and may vary depending on production and fulfillment schedules.
If an order contains both in-stock and preorder items, the order may be shipped together once all items are available, unless otherwise stated.
Shipping Times
Shipping times vary based on the shipping method selected at checkout and the destination. Estimated delivery times are provided by the carrier and are not guaranteed.
We are not responsible for delays caused by carriers, customs processing, weather conditions, or other factors outside of our control.
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method.
International Orders & Duties
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer.
Divine Visions is not responsible for any customs fees, duties, taxes, or delays caused by customs processing. Refused packages due to unpaid duties may not be eligible for a refund. We recommend checking with your local customs office for more information regarding potential charges prior to placing an order.
Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear. Please note that if an incorrect email or no email at all is provided during the checkout process, this may result in you not receiving your tracking information.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Returned & Undelivered Packages
Orders that are returned due to an invalid or insufficient address may incur an additional shipping fee for reshipment. Once an order has been confirmed as delivered to the correct address, we are not responsible for lost or stolen packages.
If an order is returned to us because of an invalid or incomplete address, or if it is unclaimed, a reshipping fee will apply as follows:
US: 6 USD
UK and Europe: 6 USD
Canada and Australia: 7 USD
Rest of the world: 9 USD
Please double-check your shipping information before placing your order to avoid delays or additional fees.
Lost or Stolen Packages
Once an order has been shipped and marked as delivered by the carrier, Divine Visions is not responsible for lost or stolen packages. We recommend contacting the carrier directly if you experience delivery issues.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: divinevisionsbrand@gmail.com