FAQs

Refunds

We kindly request that you review your order before confirming your purchase. It is important to note that all sales are final, we do not offer refunds or exchanges.

When Will My Order Arrive?

Please see the product description to indicate whether the item is premade or up for preorder.

For Premade drops: please allow 1-2 weeks for your order to be shipped.

For Preorder drops: please allow 3-5 weeks for your order to be shipped.

Order Was Delivered, But I have Not Received it.

If your package states that it has been delivered and you have not yet received it, Please work directly with the carrier for help locating the package or file a lost package claim.

Cancel My Order

All sales are final, we do not issue refunds.

Lost/Missing Packages

Divine Visions is not responsible for any lost or stolen packages. If the tracking states that the package has been successfully shipped/delivered to the address you’ve provided at checkout,  we are not responsible if the package is stolen/missing. For all lost packages please work directly with the carriers to file a lost package claim first before reaching out to us.

What Countries Do You Ship To?

We ship worldwide! 

Can I Make An Exchange?

We do not accept exchange or refunds at this time.

I Ordered The Wrong item, Can You Change My Order Before It Ships?

Once an order has been confirmed, it cannot be modified/canceled. 

I Placed An Order But I Have Not Received Any Email Confirmation?

If you have not received an email after 1 hour of placing your order, please check your junk mail folder. If you think you entered an incorrect email, please contact us at divinevisionsbrand@gmail.com with your order number and last name and we will resend your confirmation email.  

I Added A Product To My Cart But Now It Says Sold Out?

All products on our site are sold on a first come, first serve basis. While you were in the process of checking out, another customer may have completed the purchase of the last available item. 

Why was my order canceled?

All high risk orders will be canceled and refunded.

PLEASE NOTE: Divine Visions reserves the right to cancel, refund, or modify orders if deemed necessary.