Refund policy

Return & Refund Policy

We want you to feel confident when purchasing from us. If for any reason you are not satisfied with your order, please review our return policy below. 

14-Day Returns

Orders may be returned within 14 days of receiving your item.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • All original packaging must be included

  • Proof of purchase (order number) is required

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Items showing signs of wear or damage

  • Final sale items (if applicable)

  • Gift cards

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be issued to the original payment method

  • Please allow 5–10 business days for the refund to appear (Refund processing time varies depending on your bank or payment provider, and in some cases may exceed this 5-10 day expected timeframe)

Original shipping fees are non-refundable.

Return Shipping

Customers are responsible for return shipping costs, unless the item arrives damaged or defective.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at divinevisionsbrand@gmail.com with photos or video evidence. We will arrange a replacement or full refund at no additional cost.

Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, we are not responsible for lost or stolen packages.

Contact Us

For questions about returns or refunds, please contact us at:

Email: divinevisionsbrand@gmail.com